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FAQ

Know Before You Go

Here’s everything you need to know before your stay with us, so you can arrive feeling informed, relaxed, and ready to embrace the beauty of 98 Acres Resort & Spa

Check-in begins at 2:30 PM, and check-out is at 11:30 AM. Early check-in or late check-out requests are subject to availability and may incur additional charges.

Our rooms are designed to blend seamlessly with nature and are naturally ventilated by Ella’s cool mountain climate. Air conditioning is not provided, but ceiling fans and open-air flow ensure a comfortable stay.

Yes, we welcome families. Please note that certain room categories may not be suitable for very young children due to their elevated or open design. Kindly contact us to ensure the best accommodation for your family’s needs.

Complimentary Wi-Fi is available in all villas and common areas, though connection speeds may vary due to the resort’s natural setting.

Yes, we offer a full-service restaurant and bar, featuring locally inspired cuisine crafted from fresh, seasonal ingredients. Room service is also available during designated hours.

For the comfort and safety of all guests, cooking is not permitted in the villas. We invite you to enjoy our curated dining experiences instead.

98 Acres is surrounded by lush, protected forest. Sightings of monkeys, birds, and other wildlife are common and part of the immersive experience. We ask that guests respect their natural space and avoid feeding them.

The resort is located in Ella, approximately 5.5 hours by car or train from Colombo. We offer private transfers upon request and are happy to assist with travel arrangements.

Yes, our Ayurvedic-inspired spa offers a range of treatments, including massages, facials, and wellness rituals, all using natural, locally sourced ingredients. Advance bookings are recommended.

We recommend light, breathable clothing, a jacket for cooler evenings, comfortable shoes for walking or hiking, and swimwear for the pool. Don’t forget sunscreen and insect repellent, especially if you plan to explore the outdoors.